MelaPays Privacy Policy
Last updated: August 1, 2026 · Operator: MelaPays / Bayn Solutions
MelaPays is a point-of-sale and digital payments application for merchants and cashiers. This Privacy Policy explains what information we collect, how we use it, and your choices.
1. Information we collect
Depending on how you use the app, we may collect:
- Account information — name, email address, phone number, password or PIN, and business details provided during signup or employee setup.
- Business & operational data — menu/catalog items, orders, prices, fees, and sales metrics needed to run the POS.
- Payment-related data — transaction amounts, status, payment references, and payout destination details you provide (for example Telebirr or bank account information for withdrawals). Card/mobile-money credentials are handled by our payment partners; we do not store full payment-instrument secrets.
- Device & technical data — IP address, device type, app version, and basic diagnostics needed to keep the service secure and reliable. Biometric login (fingerprint/face), if enabled, stays on your device and is not uploaded to our servers.
2. How we use information
- Provide, operate, and improve MelaPays (authentication, POS, payments, payouts, support).
- Process payments and settlements through licensed payment partners (for example Chapa).
- Prevent fraud, abuse, and security incidents.
- Comply with legal and regulatory obligations.
- Communicate service notices (account, security, product updates).
We do not sell your personal information. The app does not show third-party ads and does not use advertising ID for advertising.
3. Sharing
We share data only as needed to run the service:
- Payment processors — to initiate and confirm payments and transfers.
- Infrastructure providers — hosting and related technical services that process data on our behalf under contract.
- Legal requirements — when required by law or to protect rights, safety, and security.
4. Data retention & security
We retain account and transaction records for as long as needed to provide the service, settle payments, resolve disputes, and meet legal obligations. We use industry-standard safeguards (encrypted transport, access controls, hashed credentials). No method of transmission or storage is 100% secure.
5. Your choices
- Update profile or business information in the app where available.
- Disable biometric unlock in device/app settings.
- Request account deletion or a copy of your data by contacting us (see below). Some transaction records may be retained where required for compliance.
6. Children
MelaPays is a business tool for merchants and staff. It is not directed at children under 13, and we do not knowingly collect data from children.
7. International processing
Servers and service providers may process data in locations outside your country. By using MelaPays you understand that your information may be transferred and processed in those locations with appropriate safeguards.
8. Changes
We may update this policy from time to time. The “Last updated” date at the top will change when we do. Continued use of the app after an update means you accept the revised policy.
9. Contact
Questions about privacy or data requests:
If you use a different support email, update this page to match your real contact address.